Jump to content


Latest News



KB00038 - Manually removing TheRecord Player an...

Oct 06 2010 04:27 AM | Mark D'Arcy in TheRecord Player 5.x

Summary :- Manually removing FTR Player and other FTR software More Information :- On occasions it may be necessary to uninstall and completely remove TheRecord Player or other FTR Software from your computer. The following solution provides a detailed description for uninstalling and removing all FTR software components. Solution : - Note: The following solution requires changes to the regi...


KB00041 - FTR Card Compatibility

Feb 14 2011 04:00 PM | Mark D'Arcy in FTR Gold Recorder 5.x

The FTR Gold 5.4 Sound/Video Card compatibility document can be found at the link below: http://community.for...mpatibilitypdf/ FTR Interrogator 5.5 uses the same recording engine as FTR Gold 5.4. For this reason the Sound/Video Card Compatibility document for FTR Interrogator 5.5 contains the same information as the FTR Gold 5.4 compatibility list and can be found at the link below: http://co...


KB00005 - Command line installation

Sep 01 2011 04:00 PM | Mark D'Arcy in FTR Gold 5.x

Summary : How to install FTR products from a command line. Command line installation can be part of an unattended, centrally controlled installation of FTR prodcuts. Products that can be installed are:PlayerManagerLog NotesReporter upgradeTheRecord Manager - Warehouse Edition / Warehouse ClientTheRecord Manager - Access EditionTheRecord Manager - Guardian EditionSolution : TheRecord Player...


KB00241 - FTR Antivirus Recommendations

Mar 03 2015 12:00 AM | Mark D'Arcy in Knowledge Base Articles

FTR strongly recommends to add exceptions to your Antivirus software to allow smooth operationon Recording computers. The specific method of adding exclusions will be dependent on your chosen Antivirus solution, please contact your Antivirus vendor for information on adding exclusions. FTR recommends the following exceptionsExclude your FTR recordings folder (Typically D:\FTR Recordings) from...


KB00240 - Player Freeze when launched from FTR...

Mar 03 2015 12:00 AM | Mark D'Arcy in Knowledge Base Articles

To resolve the issue of your FTR Player freezing when clicking the Start Recording or Play At End buttons, you will need to copy a shortcut to TheRecordCommunicatorServer.exe into your Startup folder. To do this, navigate to C:\Program Files or Program Files(x86)\FTR\ForTheRecord for 64 bit windows or C:\Program Files or Program Files\FTR\ForTheRecord for 32 bit windows and create a shortcut t...


KB00007 - How to add legacy recorders to a ware...


Summary : TheRecord Manager - Warehouse Edition is compatible with all FTR recording products in...



KB00200 - FTR Reporter stops recording on HP co...

May 31 2010 06:32 AM | Mark D'Arcy in FTR Gold Recorder 5.x

Summary :- While running on some HP Computers, FTR Reporter 5.3 stops recording or terminates cau...





KB00238 - Avast Antivirus - Unable to load/uni...

Aug 22 2014 12:00 AM | Mark D'Arcy in TheRecord Player 5.x

Issue Summary For The Record (FTR) has completed an investigation into a public report of this i...



KB00237 - Delta 44, Dell and Windows 7

Jul 31 2014 12:00 AM | Mark D'Arcy in FTR Gold Recorder 5.x

Summary : After selecting the Delta 44 as the recording device, recorder will not record or may r...





KB00037 - MediaLooks License Expired

Jun 30 2011 04:00 PM | Mark D'Arcy in TheRecord Player 5.x

Summary :- When attempting to play with TheRecord Player, an error message indicates that the Med...



KB00236 - Unable to open TheRecord Player

Sep 05 2013 12:00 AM | Mark D'Arcy in TheRecord Player 5.x

We have had reports that version 130904-1 of the avast antivirus definition file is reporting one...





KB00226 - AXIS IP Camera Configuration

May 10 2012 12:00 AM | Chas Cameron in FTR Gold Recorder 5.x

Supported Axis IP cameras can be used to record video in FTR Reporter and FTR Interrogator. The f...



KB00217 - Configuring AudioScience ASI5316 Soun...

Jan 24 2012 12:00 AM | Mark D'Arcy in FTR Gold Reporter Server 5.x

Hardware Installation See datasheet ASI5308...Sound Cards section 10Turn power off to the compute...





KB00204 - Play-at-end does not keep up with Rec...

Feb 10 2010 08:23 AM | Mark D'Arcy in TheRecord Player 5.x

Problem Summary :- Play-at-end does not keep up with Recorder when archiving to a NAS or Novell S...



KB00027 - How to re-enable glossaries

Sep 05 2011 04:00 PM | Mark D'Arcy in FTR Gold Log Notes 5.x

Summary : How to re-enable glossaries. Solution : - To re-enable old features: If you are perf...





KB00233 - Upgrading to FTR Gold 5.6.1

Nov 01 2012 12:00 AM | Mark D'Arcy in FTR Gold 5.x

Service Pack 1 upgrades version 5.6 to 5.6.1. As such, the upgrade is applied by inserting the ve...



KB00235 - Cannot sign imported recordings so ve...


Problem I import / ingest recordings OK but after verification the server reports they are not si...





KB00015 - How to modify FTR Reporter to archive...

Sep 01 2011 04:00 PM | Mark D'Arcy in FTR Gold Recorder 5.x

Summary : How to modify FTR Reporter to archive to a Novell drive mapped folder. Solution : To...



KB00234 - Filter tool causes VBA code error

Dec 19 2012 08:55 AM | Henry Hickling in FTR Gold 5.x

Problem I try to use the Filter function (Tools / Filter) but the program displays a window conta...





KB00232 - Connecting an External Clock to FTR R...

Jun 29 2012 12:00 AM | Chas Cameron in FTR Gold Reporter Server 5.x

Summary This article describes how to connect an external clock so that it displays the record ti...



KB00212 - Group Policy


FTR Gold programs (after version 5.6) are Group Policy aware. To use this feature, install TheRec...






Latest News



KB00038 - Manually removing TheRecord Player an...

Oct 06 2010 04:27 AM | Mark D'Arcy in TheRecord Player 5.x

Summary :- Manually removing FTR Player and other FTR software More Information :- On occasions it may be necessary to uninstall and completely remove TheRecord Player or other FTR Software from your computer. The following solution provides a detaile...


KB00041 - FTR Card Compatibility

Feb 14 2011 04:00 PM | Mark D'Arcy in FTR Gold Recorder 5.x

The FTR Gold 5.4 Sound/Video Card compatibility document can be found at the link below: http://community.for...mpatibilitypdf/ FTR Interrogator 5.5 uses the same recording engine as FTR Gold 5.4. For this reason the Sound/Video Card Compatibility doc...


KB00005 - Command line installation

Sep 01 2011 04:00 PM | Mark D'Arcy in FTR Gold 5.x

Summary : How to install FTR products from a command line. Command line installation can be part of an unattended, centrally controlled installation of FTR prodcuts. Products that can be installed are:PlayerManagerLog NotesReporter upgradeTheRecord Ma...


KB00241 - FTR Antivirus Recommendations

Mar 03 2015 12:00 AM | Mark D'Arcy in Knowledge Base Articles

FTR strongly recommends to add exceptions to your Antivirus software to allow smooth operationon Recording computers. The specific method of adding exclusions will be dependent on your chosen Antivirus solution, please contact your Antivirus vendor for...


KB00240 - Player Freeze when launched from FTR...

Mar 03 2015 12:00 AM | Mark D'Arcy in Knowledge Base Articles

To resolve the issue of your FTR Player freezing when clicking the Start Recording or Play At End buttons, you will need to copy a shortcut to TheRecordCommunicatorServer.exe into your Startup folder. To do this, navigate to C:\Program Files or Progra...


KB00007 - How to add legacy recorders to a ware...


Summary : TheRecord Manager - Warehouse Edition is compatible with all FTR recording products including those recorders that we no longer sell (legacy recorders). This article explains how to replicate content from FTR Gold Reporter 2.2, TheRecord Re...


KB00200 - FTR Reporter stops recording on HP co...

May 31 2010 06:32 AM | Mark D'Arcy in FTR Gold Recorder 5.x

Summary :- While running on some HP Computers, FTR Reporter 5.3 stops recording or terminates causing a blue screen. More Information :- The issue is more frequent when recording video as more data is being written to disk. Technical Details :- HP h...


KB00238 - Avast Antivirus - Unable to load/uni...

Aug 22 2014 12:00 AM | Mark D'Arcy in TheRecord Player 5.x

Issue Summary For The Record (FTR) has completed an investigation into a public report of this issue. We have contacted AVAST!, who offers anti-virus solutions, to address the issue created by an anti-virus software update they released in the last 24...


KB00237 - Delta 44, Dell and Windows 7

Jul 31 2014 12:00 AM | Mark D'Arcy in FTR Gold Recorder 5.x

Summary : After selecting the Delta 44 as the recording device, recorder will not record or may record for a brief period before recording stops. There are 2 issues we have come across, the first being that the Delta 44 does not get configured proper...


KB00037 - MediaLooks License Expired

Jun 30 2011 04:00 PM | Mark D'Arcy in TheRecord Player 5.x

Summary :- When attempting to play with TheRecord Player, an error message indicates that the MediaLooks license has expired. This error may also present itself when running the Record Manager as this uses the player engine to perform a lot of its func...


KB00236 - Unable to open TheRecord Player

Sep 05 2013 12:00 AM | Mark D'Arcy in TheRecord Player 5.x

We have had reports that version 130904-1 of the avast antivirus definition file is reporting one of our FTR files during a virus scan or when opening player. This file is not a virus and was reported to avast as a false positive, it has been resolved...


KB00226 - AXIS IP Camera Configuration

May 10 2012 12:00 AM | Chas Cameron in FTR Gold Recorder 5.x

Supported Axis IP cameras can be used to record video in FTR Reporter and FTR Interrogator. The following is a list of currently supported IP Cameras:Axis P3346. Firmware Version - 5.20Axis P3304. Firmware Version - 5.20Axis M3014. Firmware Version - 5...


KB00217 - Configuring AudioScience ASI5316 Soun...

Jan 24 2012 12:00 AM | Mark D'Arcy in FTR Gold Reporter Server 5.x

Hardware Installation See datasheet ASI5308...Sound Cards section 10Turn power off to the computerInstall cards as described in datasheet section 10.2Set adapter index if you have more than one card (see section 10.2)Enable Intercard Sync by connecting...


KB00204 - Play-at-end does not keep up with Rec...

Feb 10 2010 08:23 AM | Mark D'Arcy in TheRecord Player 5.x

Problem Summary :- Play-at-end does not keep up with Recorder when archiving to a NAS or Novell Server When playing back a live recording from the archive location you may not see the play-at-end indicator or play at end may stop unexpectedly. Solutio...


KB00027 - How to re-enable glossaries

Sep 05 2011 04:00 PM | Mark D'Arcy in FTR Gold Log Notes 5.x

Summary : How to re-enable glossaries. Solution : - To re-enable old features: If you are performing a new installation Install FTR Gold 5.X with VBE enabled.Download the following zip file  Glossary.zip 871bytes 187 downloads Extract the ab...


KB00233 - Upgrading to FTR Gold 5.6.1

Nov 01 2012 12:00 AM | Mark D'Arcy in FTR Gold 5.x

Service Pack 1 upgrades version 5.6 to 5.6.1. As such, the upgrade is applied by inserting the version 5.6.1 installation disc and following the prompts. Most settings will be preserved though you should check that the product is working as required af...


KB00235 - Cannot sign imported recordings so ve...


Problem I import / ingest recordings OK but after verification the server reports they are not signed. Detail: I have set up TheRecord Manager - Warehouse Edition with a server and our digital certificate and configured verification to occur regularly...


KB00015 - How to modify FTR Reporter to archive...

Sep 01 2011 04:00 PM | Mark D'Arcy in FTR Gold Recorder 5.x

Summary : How to modify FTR Reporter to archive to a Novell drive mapped folder. Solution : To archive to a mapped drive do the following:Log on as administratorInstall Novell client - if not already installed (check FTR Reporter system requirements...


KB00234 - Filter tool causes VBA code error

Dec 19 2012 08:55 AM | Henry Hickling in FTR Gold 5.x

Problem I try to use the Filter function (Tools / Filter) but the program displays a window containing Visual Basic code and an error message: "Compile error: Can't find project or library" Applies for FTR Gold 5.6.1 (Reporter, Log Notes, Monitor) So...


KB00232 - Connecting an External Clock to FTR R...

Jun 29 2012 12:00 AM | Chas Cameron in FTR Gold Reporter Server 5.x

Summary This article describes how to connect an external clock so that it displays the record time generated by a recorder hosted on an installation of FTR Reporter Server. More Information FTR supports an external clock that displays the record ti...


KB00212 - Group Policy


FTR Gold programs (after version 5.6) are Group Policy aware. To use this feature, install TheRecord Manager - Warehouse client and the FTR Group Policy Templates. Please refer to KB00213 to download and install the templates. FTR Group Policies are...