Posted 27 September 2011 - 06:27 PM
The server threw an exception. (0x80010105)
Thank you for your time!
Posted 28 September 2011 - 03:55 AM
Do you get the same issue if you use the play/fast forward/rewind controls in player's User interface?
If you do, can you unplug the foot control and see if you get the same issue if you use the play/fast forward/rewind controls in player's User interface?
Posted 28 September 2011 - 07:57 PM
I tried what you requested today. I unplugged the foot pedal and it still throws the exception error. None of the interface controls work. Now I have found that I do not need to close the player, I can reload the audio and then it will work fine. I asked a couple of the other women for the transcription company I work with and they also have had the same problem with this player. Two of them uninstalled it and reinstalled the prior version for just this reason.
Posted 29 September 2011 - 07:03 PM
Posted 30 September 2011 - 12:55 AM
I am attempting to reproduce this issue for the developers, can you give me some more info so i can try and replicate exactly what you are doing to reproduce it.
firstly Kodiak, which version of windows are you using?
can you both also let me know
- About how long do you leave it idle before this issue occurs?
- what type of content have you loaded in player (trm, wav, mp3, etc) If you could tell me what version of ftr software it was recorded in that would be brilliant
- Would it be possibel to get the steps you perform to make this happen? This would be extremely useful for me to reproduce it e.g.
- Open Player
- Load Content
- Press Play
- Play for 2 minutes
- Stop playback
- leave for 3 minutes
- press play
- error occurs
Posted 30 September 2011 - 04:36 PM
At any rate it seems to take about 15 minutes left standing idle when it gives the error. As Kodiak says, I need to reload the audio and all is fine. Until I leave it idle again. Reloading the audio is simple enough but is rather frustrating.
Thank you for your time,
Posted 01 October 2011 - 02:49 AM
Posted 01 October 2011 - 05:30 PM
Posted 02 October 2011 - 03:58 AM
Posted 12 October 2011 - 08:44 PM
Posted 13 October 2011 - 01:15 AM
We are in the process of testing a fix for the 0x80010105 error, so far it seems to work great however we need to make sure nothing else is affected by this update.
I would suggest if your uninstalling issue is urgent that you contact the help desk.
Posted 17 October 2011 - 07:12 PM
Posted 18 October 2011 - 03:28 AM
Posted 02 November 2011 - 10:49 AM
I am having the same issue ... similar to the PP I am running Windows 7 (64b). At first I thought it was an issue if the PC went to 'sleep' however after turning that function off it is still "throwing the exception". Unfortunately after weeks of simply closing RP, re-opening, re-loading sound and starting again, out of the blue RP refused to open all together. After my usual go-to-fix-its didn't work, I decided to uninstall and reinstall to see if it fixed the issue. I can't begin to tell you how that caused a whole new world of pain because I ended up with it seemingly uninstalled but not. After calling you guys in Perth and being advised to do the manual removal, I did so but despite following the manual uninstall to the letter, it made no difference. Suffice to say in order to be able to keep working (I am a remote transcriptionist) I had to "reset to factory settings"/format my hard drive in order to be able to install RP again - not happy Jan.
So after losing a week's work and going through all of that process I'm back to square one as it has today begun to throw the exception again. Strangely it did not do so for about a week after resetting everything?!?
Please, please, please, guys - can you write a fix for this. I am terrified to try to uninstall it again after the last experience otherwise I'd go back a version or two.
What is the latest?
Posted 03 November 2011 - 01:15 AM
Posted 09 November 2011 - 01:36 PM
Posted 06 March 2013 - 08:49 PM
I need this fix as well. Is there a way to download it? The link you have above doesn't work for me, even though I am signed in and pay Ruby support.
City of Bellingham
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