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Error message when clicking Open button

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#1 yaines



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Posted 02 March 2013 - 05:03 PM



I just downloaded and installed TheRecord Player (v from your website onto my Windows XP Home PC. However, when I click on the Open button, I get the following message "An error has occured launching the open dialog. If restarting TheRecord Player does not fix the problem, then please install and reinstall TheRecord Player".


I have tried restarting the program as well as uninstalling and reinstalling a number of times but the error continues to appear. I looked through the Knowledge Base and found KB00201 which has a solution for this error. Unfortunately, it tells me to look for a file called SearchFolders.xml in the C:\FTRSettings\FTR\Navigator folder but there is no such folder on my C drive and when I do a search for all xml files, nothing called SearchFolders.xml is found.


Some assistance would be greatly appreciated.


Thanking you in advance!

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#2 Mark D'Arcy

Mark D'Arcy


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Posted 05 March 2013 - 01:32 AM

If searchfolders.xml doesn't exist then I would say that is your problem.  The open dialog requires this. The most likely reason for it not existing would be permissions on the c:\ drive.  Does the FTRsettings folder exist? 

Mark D'Arcy | Senior Systems Engineer | FTR Pty Ltd | Perth, Australia

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